POLICIES

ARRIVING

Please arrive 10 minutes prior to your

appointment to ensure you receive

your full service.

We recommend that you book your

next appointment prior to leaving the

salon so that we can accommodate

your scheduled preferred times as we

generally book up very quick!

Please specify the type of service you

require with any special add-ons so

we can book the required time frame

needed for your appointment

booking. (eg. nail art, gel polish

application, French polish, gradient/ombre polish etc)

If you are running late, we will do

everything possible to accommodate

you. 

If you are excessively late, please

keep in mind that we may need to

cancel or reschedule your

appointment.

Please keep all valuable items with

you during your services

We are not responsible for loss or damage to personal articles.

Please advise our staff of any

allergies or sensitivities you may have

to any products we may use for your

services.

Our employees work as a team. If for

any reason you are uncomfortable

with your technician, please inform us

and another team member can be

made available to you.

CANCELLATIONS

Should you need to cancel or change

the date of your appointment, we

request a minimum of 24 hours'

notice.

Please understand and keep in mind

that when you forget or cancel an

appointment without enough notice,

this will leave our technicians with empty appointments and loss time.

Unfortunately, that leaves us to turn

away clients who could potentially fill

in your reserved time frame.

Therefore, as a courtesy to our spa,

we rely on our clients to respect and

honor the reserved appointment

dates.

If you cancel day of or do not show up

to your appointment, you will be

asked to send an e-transfer deposit to

reserve your next appointment date.

You will be charged the full service

price for repeated missed

appointments of more than 1 no-

show or day of cancellations without

any notice.

Please be sure to call 24 hours in

advance if you need to reschedule or

cancel an appointment.

We reserve the right to update our

policy as any time without notice!

FEEDBACK

If you're not satisfied with your treatment, please notify us before you leave T.C. Spa so that it can be resolved at that time. Complaints which cannot be resolved at the time of service should be notified b email within 7 days to the Manager and sent to t.c.spa@hotmail.com.

REFUND POLICY - SERVICES

All of our treatments are carried out by qualified technicians. If you're unsatisfied with your treatment, please let us know immediately. We cannot give refunds on any treatment, but we will look into your concerns right away and do our absolute best to resolve any issues. We strive for 100% client satisfaction and your feedback is always appreciated. 

CHILDREN

For health and safety reasons and in order to maintain a peaceful, relaxing environment for all of our clients, we kindly ask that children not be brought into the spa unless they're getting a service while the parent or guardian is also receiving a service. Junior Package is only available if parent or guardian is present, and also receiving service at T.C.spa 

GIFT CERTIFICATES

Gift certificates are not valid or

redeemable after expiration date

indicated on the gift certifcate.

The spa is not responsible for lost

or stolen gift certificates.

Any unused balance of the gift

certifcate can be redeemed by the

original expiration date indicated on

the gift certifcate

Gift certificates have no cash value

and therefore, cannot be used to

purchase other gift certifcates

services.

PAYMENT METHODS

Debit, Mastercard, Visa card is insert only, tap to pay is not supported.

Accepts Cash & Emt to t.c.spa@hotmail.com

We do NOT support American

Express

PRICE ADJUSTMENTS

Occasionally, we must adjust our prices for a variety of reasons including wage increases, rent & utility price increases, equipment & education and so on. Please trust that we make every effort possible to offer our services at fair, industry standard prices. We work in a service-based industry and our main & largest expense is labour. We believe our team is the heart and backbone of our business. In order to provide our valued clients with a level of service we are proud of, we compensate our team fairly. To ensure the price you expect to pay is accurate and up to date, please ask one of our team members for current rates prior to services.

PAYMENT, GRATUITY CUSTOMS & TAXES

For payment, we accept Cash, Interac, Emt, Mastercard, and VISA. Our service prices do not include gratuity or HST. As with most service-based industries, gratuities typically range between 15% - 22%. At T.C. Spa we believe in fair wages, and lead our team with integrity and respect, we expect the same of our clients. Gratuities in Ontario are an integral part of a service providers income. Harmonized Sales Tax (HST) of 13% is added to all of our goods & services as required by law. 

STAFF ILLNESS

Unfortunately we might have to cancel your appointments due to therapist/staff illness and emergency. Please rest assured that in such events, our first option will be to move your appointment to another therapist on the same day who can accommodate your treatment. In the case that we cannot reschedule your appointment on the same day, we will have to cancel your appointment and rebook you for another day. We will notify you as soon as we can if we need to cancel your appointment.