POLICIES

Welcome to T.C. Spa,

Please advise our staff of any allergies or sensitivities you may have to any products we may use for your services.

We Accept Debit, Mastercard, Visa card is insert only, (tap to pay is not supported). Cash, and Emt (t.c.spa@hotmail.com)

T.C. Spa service prices do not include gratuity or HST.  Harmonized Sales Tax (HST) of 13% is added to all services and retail products.

We recommend that you book your next appointment before  leaving T.C. Spa so that your preferred appointment time is accommodated as we book up very fast!

Please Inform us of any extra add ons due to they require more time.

If you are late, more than 20 minutes, we may need to cancel or reschedule your appointment.

If you need to cancel or change the date of your appointment, we request a minimum of 24 hours notice.

If you cancel day of or do not show up to your appointment, you will be asked to send an e-transfer deposit to reserve your next appointment

You will be charged the full service without any notice on repeatedly missed appointments of more than 1 No show or day of cancellations without any notice.

If you're not satisfied with your treatment at T.C. Spa, Please let us know before you leave so that it can be resolved at that time. Complaints that cannot be resolved at the time of service should be notified by email within 7 days & sent to t.c.spa@hotmail.com

All of T.C. Spa treatments are carried out by certified estheticians. If you're unsatisfied with your treatment, please let us know immediately. 

We do not give refunds on any services but we will look into your concerns right away.

We strive for client satisfaction & your feedback is always appreciated. 

T.C. Spa is not responsible for lost or damaged belongings.

If you wish to bring your child with you to your appointment please keep in mind if you break it you pay for it.

We reserve the right to update our policy at any time without notice!