POLICIES

ARRIVING

We ask that you arrive 5-10 minutes before your appointment time. This will give you plenty of time to check in, select your polish, and use the restroom if needed. We fully understand that sometimes being late is outside of your control. We will always do our best to accommodate late arrivals (within 15 minutes after your appointment) by performing the most complete treatment possible in the time remaining.

If you're visiting T.C. Spa for the first time, call us and we’ll be happy to answer any questions you may have about our location, parking, and travel options.

CANCELLATIONS

If you need to cancel your appointment, please call us at least 24 hours in advance. Cancellations with less than 24 hours of notice, or 'no shows' may be subject to a 50% charge on your next visit. 'No shows' will be charged in full for booked services.

RESERVATIONS

We strongly suggest calling in advance or booking an appointment online to make a reservation to ensure availability. During peak seasons and times, our ability to accommodate walk-ins is quite low. Please note, for reservations totaling over $25 in service we may request a credit card number to be placed on your file. We do not place a hold on the credit card, and you will only be charged 50% of the booked services in the event of a cancellation with less than 24 hours of notice or a 'no show'. 

FEEDBACK

If you're not satisfied with your treatment, please notify us before you leave T.C. Spa so that it can be resolved at that time. Complaints which cannot be resolved at the time of service should be notified b email within 7 days to the Manager and sent to t.c.spa@hotmail.com.

REFUND POLICY - SERVICES

All of our treatments are carried out by qualified technicians. If you're unsatisfied with your treatment, please let us know immediately. We cannot give refunds on any treatment, but we will look into your concerns right away and do our absolute best to resolve any issues. We strive for 100% client satisfaction and your feedback is always appreciated. 

CHILDREN

For health and safety reasons and in order to maintain a peaceful, relaxing environment for all of our clients, we kindly ask that children not be brought into the spa unless they're getting a service while the parent or guardian is also receiving a service. Junior Package is only available if parent or guardian is present, and also receiving service at T.C. Spa.

CLEANLINESS

We are inspected annually by the City Of Ottawa Health Department, and in keeping with our commitment to cleanliness, safety and hygiene, our equipment is sterilized and sanitized with hospital grade disinfectant Accel HLD5 after every service and treatment. We only use hospital grade disinfectants out of respect for our clients' health & safety. If you have any questions about our practices, please feel free to inquire by email at t.c.spa@hotmail.com

PRICE ADJUSTMENTS

Occasionally, we must adjust our prices for a variety of reasons including wage increases, rent & utility price increases, equipment & education and so on. Please trust that we make every effort possible to offer our services at fair, industry standard prices. We work in a service-based industry and our main & largest expense is labour. We believe our team is the heart and backbone of our business. In order to provide our valued clients with a level of service we are proud of, we compensate our team fairly. To ensure the price you expect to pay is accurate and up to date, please ask one of our team members for current rates prior to services.

PAYMENT, GRATUITY CUSTOMS & TAXES

For payment, we accept Cash, Interac, Emt, Mastercard, and VISA. Our service prices do not include gratuity or HST. As with most service-based industries, gratuities typically range between 15% - 22%. At T.C. Spa we believe in fair wages, and lead our team with integrity and respect, we expect the same of our clients. Gratuities in Ontario are an integral part of a service providers income. Harmonized Sales Tax (HST) of 13% is added to all of our goods & services as required by law. 

STAFF ILLNESS

Unfortunately we might have to cancel your appointments due to therapist/staff illness and emergency. Please rest assured that in such events, our first option will be to move your appointment to another therapist on the same day who can accommodate your treatment. In the case that we cannot reschedule your appointment on the same day, we will have to cancel your appointment and rebook you for another day. We will notify you as soon as we can if we need to cancel your appointment.